Email us directly at Consumer@trulyorganic.co.za, or complete the contact form below.

Include the product’s Farmer or custodian code (Found on the products certification seal) within your message, along with the point of purchase, the product variety (e.g. Strawberries), the products tier level and date of acquisition. This information anchors the product within our traceability system, allowing for precise verification of its certification status and movement. Additional context may be included where relevant.

Each enquiry is reviewed against recorded data within the certification framework. A verification certificate of your product will be issued within 24 hours, aligned with verified information.