For urgent enquiries, contact us via WhatsApp Monday to Friday, 9:00 – 17:00. Provide the product’s Farmer or custodian code (Found on the products certification seal), along with the point of purchase, the product variety (e.g. Strawberries), the products tier level and date of acquisition. This anchors the product within the traceability system, enabling real-time verification of its certification status and movement.

Each enquiry is reviewed against recorded data within the certification framework. A verification certificate of your product will be issued within 12hours, aligned with verified information.